Andronexus.blogspot.com, Jakarta - Marketplace Alfacart affirms its commitment to deliver sales service to its customers.
Chief Operating Officer and Chief Marketing Officer Alfacart, Haryo Putro Suryo said Alfacart seeks to bring services that are able to answer customer fears. According to him, the constraints of buying and selling online is the trust factor.
"The trust factor becomes an obstacle for 56 percent of Indonesian consumers to transact online . The majority of consumers (34%) doubt the certainty of the quality of the products bought, and 30 percent of consumers claimed not satisfied with the service online , "said Haryo in Jakarta, Monday (05/09/2016).
Therefore, Alfacart seeks to provide added value to the consumer. Including by launching three new services, namely drop off point, purchase point, and return point .
He explained that the service drop off point will provide convenience to the selling who sell marketplace Alfacart to put goods sold in physical stores Alfamart.
Then, later buyers can take directly to Alfamart or transmitted by Alfacart through expeditions to cooperate." Seller in Alfacart also our customers. We want to make it easy for them, because the obstacles for consumers selling is in trouble delivering the goods. Some of partner shipping had no service in the nearby sellers. Therefore there will be drop off point to make it easy the selling in Alfacart, "said Haryo.
Furthermore, another service will be presented Alfacart is purchase point, where, store Alfamart will be a promotion for goods sold in Alfacart.
"in the future, we want to make a physical store Alfamart as a media campaign for the goods sold in Alfacart but not sold in Alfamart. One of them used the media Kiosk," said Haryo.
Newsstand is is a tablet device in the store Alfamart. Later the tablet can be used to order products to buy customers at Alfacart.
Third, is the service return point or return of goods. According Haryo, one of the things that become obstacles for buying and selling online is a matter of the return of goods if it does not correspond with informed consent. Therefore Alfacart will present the service returns.
"So if there are customers who are not happy with the goods because of defect , they can hold accountable sellers with returns," he said.
He said he tried to facilitate this by pointing stores Alfamart certain as retur point .
as eCommerce based online to offline , Alfacart already has several services, among which are pick up point (goods purchased in the store online Alfacart can be taken at the store Alfamart particular), payment point (payments in stores Alfamart), as well as service delivery point .
(Tin / Cas)
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